Day
Trip Details
- Fully Escorted
- All trips are accompanied by
a well-trained Tour Escort-unless writeup indicates No Escort.
- Pick
Up and Return Points for Motorcoach Tours
- Tops Market in West
Seneca (TP) — 355 Orchard Park Rd. in West Seneca formerly the
Seneca Mall. It is accessible from Slade or Orchard Park Rd near Thruway Exit
55 E.
Park at the far end of Tops near the poles with the letters 'I' or
'F'. - Home Depot in Tonawanda (HD) — 2065 Niagara
Falls Blvd. just north of the 290. Turn into the lot and park opposite the Home
Depot Building, near the Wal Mart Tire & Lube Sign, but still on Home Depot
property. Facing the store, park on the right side near Wal-Mart Tire & Lube--
By the curb & trees. Do not park on the Niagara Falls Blvd. side.
- Departure
- Arrive at least 15 minutes before departure time. Please
be prompt, we cannot wait for late arrivals. If circumstances cause you to be
late, call 472-3321.
- Return
- We do our utmost to return
on time, but be aware that traffic, weather, customs, etc. may delay our return.
- Lavatory Facilities
- We will travel by motor coach with
lavatory.
- Seating
- To assure fairness and comfort for
all, coach seats will be assigned by the date you register for the trip. If you
want to sit with friends on the coach, we recommend that you register together.
For a group, seats will be assigned in front or back of each other and you are
welcome to interchange seats among your group.
- Smoking
- Smoking
is not permitted on the coach or in the dining area.
- Walking/Stairs
- We
make every effort to have the motorcoach drop off as close as possible, but there
is usually walking involved to reboard the coach, especially in cities like Toronto.
Also many restaurants and some small theaters may have stairs; especially to gain
access to the restrooms. Please check with us if you have questions.
- Seating for Meals
- Please let us know the names of all the people in
your group when you register and we will be happy to seat you
together for lunch or dinner. All gratuities have been included in the price of
the Day Trips.
- Dress
- Dress as you would for going out
to a nice restaurant for lunch or dinner. If there is a lot of walking, bring
comfortable shoes; an extra pair can be left on the coach. Some trips are very
casual, so wear your “picnic” clothes. Air conditioning can be chilly. Always
bring a sweater or jacket! It’s a good idea to wear a watch.
- Special
Needs
- Advance notice is required for special dietary
requests or for upfront/ handicap seating.
- Crossing
into Canada via Motorcoach
- All passengers going into Canada will now be
required to present Proof Of Citizenship before boarding the coach.
It is our responsibility to check that each person has this proof with them in
order to protect the other passengers from a delay. Anyone who cannot show proper
ID to the tour escort, will be denied entry onto the coach. Furthermore, there
will be no refund given for the missed tour.
- ALL U.S. &
CANADIAN CITZENS WHO ARE 16 AND OLDER & TRAVELING BETWEEN THE US & CANADA
WILL BE REQUIRED TO PRESENT ONE OF THE FOLLOWING FORMS OF ID:
- Passport
- Passport Card
- Enhanced New York State Drivers License
- or any other authorized enhanced license
- NEXUS Card
U.S. and Canadian
citizens who are 15 years old & under are allowed to travel with their birth
certificate, as will teens between the age of 16-18 if they are part of an adult
supervised group. Children who are not traveling with a parent, must have a notarized
permission note signed by the parent.
- Filled Trip
- If
a trip is filled, leave your name and phone number on our Wait List/Interest list.
We may get a cancellation or run a duplicate trip in the future.
- Wait/ Interest List
- Often seats do open up on a trip that was originally
listed as full because someone cancels, the Continuing Education Programs that
work with us have not used all of their slots or an unpaid customer decides not
to go. We appreciate having customers on this Wait/Interest List so we can quickly
fill open spots.
- Day Trip Cancellation Policy
- We are
not able to switch trips or dates once you are registered. You
must cancel, with a $15.00 cancellation fee, and then re-register. Please do not
ask us to make exceptions. More than 14 days prior to the trip: (No play or event
involved) Full refund less $15.00 cancellation fee.
- Less than 14 days
prior to the trip: (No play or event involved) no refund - You
may send a substitute in your place. We may be able to find a replacement from
our interest list but we cannot guarantee this will happen. If
we do, we will give a full refund minus the $15.00 cancellation fee.
- Day
Trips Involving Plays or Prepaid Entertainment — (See starred events*)
Since we purchase tickets well in advance that are non-refundable, trips involving
shows or tickets of any sort must be cancelled 45 days prior to the performance
to receive a full refund minus the $15.00 cancellation fee.
- Less
than 45 days — We will attempt to return as much of the trip cost
as we can if a replacement is not found.
- Cancellation Insurance
- Cancellation
Insurance can be purchased for any of the Day Trips at a cost of $8.00 for each
$100 of coverage. It must be purchased with your reservation if you want it to
cover pre-existing conditions. Feel free to ask about it.
- Customer
Cancellation Procedure
- To cancel a trip a day or 2 before the departure
date, call 716-626-9694. For Cancellations well in advance, you must notify us
in writing. Include your name, address, trip name &
date. We cannot guarantee that we can find a replacement. There
is a fee for all cancellations. Email info@knowhowtours.com or send a
note to Know How Tours - 5175 Southwestern Blvd., Hamburg, NY 14075.
- Price Changes
- Due to the continuously rising fuel costs and the weakened
US Dollar in Canada, all trip prices are subject to change.
- Absolutely
No Refund
- will be given for cancellations the day of the trip or for "No
Shows" or for anyone without Proof of Citizenship as required by immigration.
If you must cancel the trip, call us immediately. For cancellations far in advance,
we request that you notify us in writing including your name, address,
trip name and date.
- Emergency Calls Only
- If
you need to reach us the "morning" of a trip departure, Call 472-3321
- Price Changes
- Due to the continuously rising fuel costs and the weakened
US Dollar in Canada, all trip prices are subject to change.
- Responsibilities
- Know
How Tours, Inc., a division of Niagara Scenic Tours, acts only as a booking
agent & assumes no responsibility for any delay, cancellations, changes in
schedule or itinerary, loss, injury and damage to or in respect of any persons,
or properties however caused or arising in connection with any services which
may be used. Know How Tours will make every effort to provide all aspects
of the tour as listed in the description, but is not responsible if any portion
of the trip is missed due to delays relating to transportation equipment problems,
breakdowns, traffic, construction, weather, border crossings, and any other circumstances
that are out of our control. If a refund can be secured from the vendor for the
missed event, the refund will be passed on to the passengers, otherwise there
will be no refund. A passenger who, on the day of the tour, leaves due
to a delay that is beyond our control as listed above, will not receive a refund
if the trip does go. Know How Tours reserves the right to cancel
any tour with appropriate advance notice or if we are unable to fulfill the major
portion of the tour. If Know How Tours cancels the tour, a full refund
will be made.